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National Careers Service

Privacy notice

The National Careers Service website "Website" is operated by the Skills Funding Agency.

The Data Controller for the purpose of the applicable data protection legislation is the Chief Executive of Skills Funding. Further details about the legal status of the Chief Executive and his registration as Data Controller can be found on the Skills Funding Agency Website (Opens new window).

The Skills Funding Agency is committed to protecting and respecting your privacy. This Privacy Notice sets out how we both use and protect the personal information that you provide to us when you use the Website or register for a Lifelong Learning Account.

If you have any questions regarding this Privacy Notice or would like any further information regarding how your information is used or shared please contact the Skills Funding Agency’s Information Rights Manager, Skills Funding Agency, Cheylesmore House, Quinton Road, Coventry, CV1 2WT.

We may update this Privacy Notice in the future by updating this page. It is advised that you check this page from time to time in the future to keep up to date with the changes. This Privacy Notice is effective from 01 April 2012.


The Website can be used without giving us any information. To take advantage of the additional services such as the Lifelong Learning Account tools and services offered by the Website, we will need to collect additional information from you for the purposes of registration. By registering for use of these services it will enable you to build a profile that you can develop and re-use. Registration involves signing up to the Lifelong Learning Account Terms and Conditions which provide information additional to this Privacy Notice.

We may collect the following types of information:

  • registration information including your name, telephone number, postal address and email address
  • information relating to Careers, Skills, Action Plans and Learning Records collected via the Lifelong Learning Account tools
  • correspondence information you provide when contacting us
  • information regarding your contact preferences in order to provide you with further correspondence about our products and services.


The primary use of the information that you provide to us is to enable us to provide you with an effective service as part of the overall National Careers Service.

The information we collect is also used:

  • for internal record keeping
  • to provide a service to you
  • to improve our services
  • to tell you about improvements to our service
  • to contact you by email, telephone or SMS according to your preferences for the purposes of informing you about service usage, customer satisfaction surveys, research and marketing. (You can change these contact preferences at any time by logging into your Lifelong Learning Account or by contacting the National Careers Service helpdesk on 0800 100 900 between 8am and 10pm seven days a week.)


The data you provide to us will not be disclosed to Third Parties other than to the suppliers we work with to deliver the Service. These include suppliers responsible for providing services to:

  • enable us to contact you by SMS, email or phone
  • enable us to carry out customer satisfaction surveys
  • help us record calls for statistical purposes
  • allow an adviser to contact you when requested
  • help us respond to you where you have a technical query

Data you provide to us may be disclosed to departments internal to the Skills Funding Agency and the Department for Business, Information and Skills.

We may also disclose your personal data where we have your permission or where we are under a duty to share your personal information in order to comply with any legal obligations.


You may request details of personal information we have collected from you under the relevant Data Protection Legislation. If you would like a copy of the information we have collected from you when using the Website please write to the Agency’s Information Rights Manager, Skills Funding Agency, Cheylesmore House, Quinton Road, Coventry, CV1 2WT.

If you think the information we hold about you is incomplete or incorrect or you wish to have your details removed, please contact the National Careers Service helpdesk or call 0800 100 900.

You can also correct the information you have provided online by signing into your Lifelong Learning account.


We operate an extensive security policy to ensure that all reasonable efforts are made to ensure the personal information collected by the Website is both secure and protected from disclosure.

Where we send data to third parties to help us provide the service to you, we will provide those third parties with only the information they need to deliver the service, and they are prohibited from using this information for any other purpose.


We use cookies to help us deliver an effective online service. Cookies are files that store information on your hard drive or your browser. These cookies mean that the Website can recognise that you have previously visited the Website. This allows you to maintain your preferences on the Website and for us to measure the usability of the Website.

You can, should you wish, disable the cookies from your browser and delete all the cookies currently stored on your computer. However, by deleting the cookies you may find you are prevented from taking full advantage of the Website. You can find out how to delete cookies for your browser by clicking ‘help’ on your browser’s menu.

For further information about how to remove cookies from your browser please visit the All About Cookies website.

Where we use third parties to deliver a service on our behalf, please visit their website to obtain further information regarding their use of cookies.

The following cookies relate to the use of the Website. Below is further information on the cookie name, how the cookie information is used and the length of time the cookie is active.

Cookie Name Purpose Notes
Session ASP.NET_SessionId This cookie contains the user's session ID. Expires at end of user session.
Platform analytics WebAnalyticsSessionId2 A first-party cookie issued on the National Careers Service site which enables us to gather anonymous statistical information on our how the site is browsed. Expires at end of user session.
Accessibility preferences cssKey Records the user’s accessible colour preference for browsing the website.
Authentication FedAuth Authentication data identifying the current logged in user. Expires at end of user session.
Extended analytics ACOOKIE ACOOKIE is a third-party cookie issued on the National Careers Service site by WebTrends JavaScript, which enables us to gather anonymous statistical information on our how the site is browsed. Submitted to Matraxis website
Survey Participation Preferences NCSSurveyCookie To retain the users preferences to participate in a survey offered by pop-up functionality. Expires after a month. (30 days)
LLA Account Open Preference NCSRegistrationHelperCookie  To retain the user’s preferences in respect of the decision they made to “never be asked again” if they want to open an LLA Account.    Expires after a month. (30 days)

Last updated: 24 September 2012.

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