Privacy and cookies
This service is run by the Skills Funding Agency (“SFA”). We'll handle the information you give to us according to the Skills Funding Agency personal information charter. The service includes the National Careers Service website, services delivered from the website, The National Contact Centre and Careers Advisory Services.
When you register on the service, the personal information you give us will be used to:
- support us in delivering the service to you
- let us contact you by methods such as SMS and email
- allow an adviser or the National Contact Centre to contact you when requested
- let us carry out customer satisfaction surveys
- help us respond to your technical or service enquiries
- provide statistical information to partner organisations
This service puts small files (known as 'cookies') on to your computer. Most websites do this.
These cookies are used to:
- help us understand how you use the service, so we can improve it
- remember what notifications you've seen so you're not shown them again
- temporarily store the information you enter, such as your postcode
The cookies aren't used to identify you personally. They're put on to your computer to make the service work better for you. You can edit or delete the cookies.
Find out how to edit and delete cookies.
Our introductory cookie message
You may see a pop-up welcome message when you first visit this website. We'll store a cookie so that your computer knows you've seen it and knows not to show it again.
|seen_cookie_message||Saves a message to let us know that you've seen our cookie message||1 month|
Our Ipsos MORI poll message
You may see a pop-up message inviting you to tell us what you think of the National Careers Service website. We'll store a cookie so that your computer knows you've seen it.
|ipsos-overlay||Saves a message to let us know that you've been invited to participate in our Ipsos MORI poll||31 days|
We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
We don't allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
|_ga||This helps us count how many people visit this website by tracking if you've visited before||2 years|
|_gat||Used to manage the rate at which page view requests are made||10 minutes|
|_utma||Like _ga, this lets us know if you've visited before, so we can count how many of our visitors are new to this website or to a certain page||2 years|
|_utmb||This works with _utmc to calculate the average length of time you spend on this website||30 minutes|
|_utmc||This works with _utmb to calculate when you close your browser||when you close your browser|
|_utmz||This tells us how you reached this website (eg from another website or a search engine)||6 months|
|FedAuth||Remembers your information when you’re signed in||when you close your browser|
|sf-trckngckie||Remembers information about the pages you've visited||180 days|
|SF-TokenId||Used when you need to recover your account details||118 minutes|
|JSESSIONID||Remembers the information you enter when you're doing a Skills health check||when you close your browser|
|A1LOCALE||Remembers language information||when you close your browser|