Privacy and cookies


This service is run by the Skills Funding Agency (“SFA”). We'll handle the information you give to us according to the Skills Funding Agency personal information charter. The service includes the National Careers Service website, services delivered from the website, The National Contact Centre and Careers Advisory Services.

When you register on the service, the personal information you give us will be used to:

  • support us in delivering the service to you
  • let us contact you by methods such as SMS and email
  • allow an adviser or the National Contact Centre to contact you when requested
  • let us carry out customer satisfaction surveys
  • help us respond to your technical or service enquiries
  • provide statistical information to partner organisations


This service puts small files (known as 'cookies') on to your computer. Most websites do this.

These cookies are used to:

  • help us understand how you use the service, so we can improve it
  • remember what notifications you've seen so you're not shown them again
  • temporarily store the information you enter, such as your postcode

The cookies aren't used to identify you personally. They're put on to your computer to make the service work better for you. You can edit or delete the cookies.

Find out how to edit and delete cookies.

Our introductory cookie message

You may see a pop-up welcome message when you first visit this website. We'll store a cookie so that your computer knows you've seen it and knows not to show it again.

Name Purpose Expires
seen_cookie_message Saves a message to let us know that you've seen our cookie message 1 month

Google Analytics

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

You can opt out of Google Analytics cookies.

We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit this website by tracking if you've visited before 2 years
_gat Used to manage the rate at which page view requests are made 10 minutes

Google analytics

Other cookies

Help us improve

Don't include personal or financial information, eg your National Insurance number or credit card details.

If you have more extensive feedback, visit the contact page.