How to become a Post Office counter clerk, counter service consultant
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
College
You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include:
- Level 1 Certificate in Customer Service
- Level 2 Diploma in Customer Service
Entry requirements
You'll usually need:
- 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
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Apprenticeship
You may be able to get into this job through a customer services practitioner intermediate apprenticeship.
Entry requirements
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
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Direct Application
You'll need a good standard of education with numeracy and literacy skills and good customer service skills to apply for jobs.
You will generally be given Post Office counter training on the job, by your employer.
Many post offices are run as a franchise and are part of shops selling other goods and services. Each franchise will have its own recruitment and selection methods.
You can search for vacancies in Post Office branches on the Post Office recruitment website.
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Career tips
Previous customer service experience in banks, offices or shops would be very helpful.
Further information
You can find out more about working as a counter assistant from the Post Office.