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Car rental agent Car rental assistant

Car rental agents look after the administration and enquiries involved with renting vehicles to businesses and the public.

Salary, a pound sign Salary: £14,000 to £25,000 average per year
Hours, a clock face Hours: 35 to 40 per week

1. Entry requirements

There are no set requirements, but employers may expect you to have a GCSEs (A* to C) in maths and English. Having the right personality and good communications skills can be more important than formal qualifications.

Previous experience of customer service, office administration or sales work would be an advantage.

Some employers will prefer you to have held a full driving licence for at least one year. Foreign language skills may be helpful for working at airports, ports and tourist destinations.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

  • excellent customer care and communication skills
  • sales skills
  • organisational and time management skills
  • administrative and IT skills
  • basic maths and cash handling skills

3. What you'll do

Your day-to-day tasks may include:

  • dealing with customer enquiries about the availability and cost of vehicles
  • taking bookings and explaining the terms of rental or leasing agreements
  • completing paperwork with the customer and taking payments
  • showing customers to their vehicle and pointing out any bumps, scrapes or special features
  • checking mileage and inspecting for damage when vehicles are returned
  • providing ongoing service and sales support, if you deal with regular business leasing accounts

4. Salary

Starter: £14,000 to £16,000

Experienced: £17,000 to £20,000

Highly Experienced: £25,000 or more (branch manager)

Your salary may include bonuses or commission for meeting sales targets. There may also be extra shift allowances for working unsocial hours.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours a week between 8am and 6pm, Monday to Saturday. You may need to work shifts if you work for a company providing 24-hour service at airports.

You'll be based in an office, but may spend time moving vehicles that have been returned.

Many employers will provide a uniform.

6. Career path and progression

With experience, you could move into a supervisory or management post.

With experience in business leasing accounts, you could become an account manager, or move into fleet management.

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Last updated: 11 April 2017