Civil enforcement officer Parking enforcement officer, parking warden, traffic warden
Civil enforcement officers make sure drivers follow parking regulations on public streets and in car parks.
1. Entry requirements
There are no set requirements, but some employers may ask for GCSEs including English and maths.
Customer service skills may help you find work.
Training will usually be given by your employer.
2. Skills required
- excellent communication and customer care skills
- the ability to handle difficult situations in a calm and professional way
- numeracy and computer skills
- the ability to keep accurate records for official use
3. What you'll do
You’ll work for a local council or a private company.
Your day-to-day duties may include:
- patrolling streets and car parks, checking regulations are being followed
- giving advice to the public on parking regulations and facilities
- checking parking tickets and issuing Penalty Charge Notices (PCNs)
- writing simple reports and pocket book notes
- authorising the clamping and removal of vehicles
- checking parking meters and car park equipment, reporting damage or faults
- reporting defective signs and road markings or any suspect vehicles
- attending court or a tribunal if a parking ticket is being disputed
You’ll also work with other professionals like police community support officers or the police to report incidents like crimes or anti-social behaviour.
You'll need to use equipment like:
- hand-held computers and printers for recording and issuing PCNs
- two-way radios, or mobile phones, to keep in contact with supervisors
- cameras to record vehicles that are breaking parking regulations
Starter: £15,000 to £18,000
Experienced: £19,000 to £27,000 (senior)
Highly Experienced: £27,000 to £35,000 or more (supervisor or manager)
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 40 to 43 hours a week, on a rota between 7am and 8pm. This will include bank holidays and weekends.
You'll spend most of the day patrolling on foot in all weathers, walking up to 10 miles a day.
You may face some hostility from members of the public.
You'll be provided with a uniform and waterproof clothing, though you may have to provide your own black shoes.
Depending on your job role, you may use a car, motorcycle or moped to travel between different areas.
You may need a full driving licence, or Compulsory Basic Training (CBT) to ride a moped or motorcycle.
6. Career path and progression
With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.
The British Parking Association has details of professional parking qualifications.
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Last updated: 18 August 2017