Counter service assistant
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Counter service assistants greet, serve and take payment from customers buying food and drink.
1. Entry requirementsThere are no set entry requirements, but previous experience in hospitality, catering or customer service, or a qualification in hospitality or catering, may be useful.
You could get into this job through an apprenticeship.
2. Skills required
- a polite and friendly manner
- the ability to work under pressure
- numeracy skills to handle cash and stock
- the ability to follow health and safety practices
3. What you'll do
Your day-to-day duties may include:
- giving advice about food content and menu choices
- handling raw and cooked food safely
- working quickly and accurately to maximise sales
- keeping eating and serving areas clean and tidy
- operating a till and vending machines
- handling customer enquiries and complaints
Starter: £12,000 to £15,000
Highly Experienced: £19,000
These figures are a guide.
5. Working hours, patterns and environmentAs well as full time work, part time and seasonal work is common, including evenings, weekends and split-shifts.
Restaurants and kitchens can be hot, noisy and busy, and you’ll be on your feet for long periods.
You’ll need a high level of personal hygiene and a smart appearance.
Your employer may provide a uniform.
6. Career path and progressionWith experience, you could become a supervisor or manager.
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Last updated: 02 April 2018