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Hotel porter

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Hotel porters welcome guests, carry their luggage and answer their queries.

Salary, a pound sign Salary: £14,000 to £19,000 average per year
Hours, a clock face Hours: Variable per week

1. Entry requirements

Most employers will expect you to have GCSEs at grades 9 to 4 (A* to C) in English and maths.

You may also find it useful to have:

  • a college course in hospitality
  • experience of working with the public

You could also get into this job through an apprenticeship.

2. Skills required

You'll need excellent customer service skills.

3. What you'll do

Your day-to-day tasks may include:

  • carrying luggage
  • answering queries about the hotel and making reservations
  • arranging taxis and booking tickets
  • running errands, such as picking up dry cleaning
  • taking messages
  • giving directions
  • responding to safety and security issues

4. Salary

Starter: £14,000 to £16,000

Experienced: £17,000 to £19,000

You may earn extra from shift work and tips.

These figures are a guide.

5. Working hours, patterns and environment

You'll work shifts. It's common to start early, have a break in the middle of the day, then work the evening (split shifts). Overtime is also common.

You'll work in reception or at a porters' desk. The work is physically demanding. You'll need to lift and carry heavy luggage.

6. Career path and progression

With experience, you could progress to head porter or concierge.

With training, you could move into other areas of hotel work like bar work or reception.

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Last updated: 11 September 2018