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Hotel reservations assistant Reservations agent

Hotel reservations assistants take bookings, process payments and organise extra services for customers.

Salary, a pound sign Salary: £14,500 to £24,000 average per year
Hours, a clock face Hours: 37 to 40 per week

1. Entry requirements

You’ll need a good standard of general education, including GCSEs in maths and English.

You’ll also need good computer skills to use online booking systems.

Previous experience in customer service or sales would be useful but not essential.

You could get into his job through an apprenticeship.

The Hospitality Guild has more information about working in this industry.

2. Skills required

You’ll need:

  • excellent customer service skills
  • communication skills
  • IT skills

3. What you'll do

You’ll be:  

  • answering customer enquiries
  • taking bookings and making reservations online and over the phone
  • promoting hotel deals, services and special offers
  • completing customer records on computer systems
  • processing payments
  • dealing with special requests from guests, like organising car hire or booking tickets
  • handling customer feedback and complaints

4. Salary

Starter: £14,500 to £18,000

Experienced: £20,000 to £24,000 (supervisor)

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work between 37 and 40 hours a week, which may include shifts.

You’ll be based in an office or call centre and spend most of your time on the phone and using a computer.

6. Career path and progression

With experience you could become a team supervisor or reservations manager, or work with customers face-to-face, for example as a front of house manager.

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Last updated: 09 October 2018