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Insurance claims handler Claims administrator, claims settler, claims technician, claims assessor

Insurance claims handlers help people who are making claims on their insurance policies.

Salary, a pound sign Salary: £15,000 to £50,000 average per year
Hours, a clock face Hours: 35 to 40 per week

1. Entry requirements

You'll find it useful to have:

  • GCSEs at grades 9 to 4 (A* to C) including English and maths
  • IT skills
  • experience in office work or customer service

You could take the Chartered Insurance Institute (CII) Foundation Insurance Test (FIT) award to gain a basic understanding of insurance.

You could also join a large insurance firm’s graduate training scheme if you have A levels and relevant work experience, or a degree in a relevant subject, like business or maths.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

  • excellent spoken and written communication skills
  • accuracy and attention to detail
  • the ability to work well under pressure

3. What you'll do

Your day-to-day duties could include:

  • taking details when a customer reports a claim
  • issuing claim forms
  • giving advice on the claim process 
  • checking insurance claims
  • making sure premiums have been paid and that policies cover the claim
  • gathering information like receipts, photographs or valuations
  • telling customers how their claim might affect their policy premiums
  • arranging payments on straightforward claims
  • referring doubtful, complex or high-value claims to a claims manager

You might also arrange for trades people to make repairs.

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £30,000

Highly Experienced: £50,000 (claims manager)

Your salary package might include insurance, pension benefits and bonuses.

These figures are a guide.

5. Working hours, patterns and environment

You’ll work 35 to 40 hours a week in an insurance office or contact centre. You might work standard office hours Monday to Friday, or shifts including evenings and weekends in a contact centre. 

You’ll be office-based, and spend most of your time on the phone and using a computer.

6. Career path and progression

With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.

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Last updated: 18 August 2017