Insurance claims handler Claims administrator, claims settler, claims technician, claims assessor
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Insurance claims handlers help people who are making claims on their insurance policies.
1. Entry requirements
You'll find it useful to have:
- GCSEs at grades 9 to 4 (A* to C) including English and maths
- IT skills
- experience in office work or customer service
You could also join a large insurance firm’s graduate training scheme if you have A levels and relevant work experience, or a degree in a relevant subject, like business or maths.
You could get into this job through an apprenticeship.
2. Skills required
- excellent spoken and written communication skills
- accuracy and attention to detail
- the ability to work well under pressure
3. What you'll do
Your day-to-day duties could include:
- taking details when a customer reports a claim
- issuing claim forms
- giving advice on the claim process
- checking insurance claims
- making sure premiums have been paid and that policies cover the claim
- gathering information like receipts, photographs or valuations
- telling customers how their claim might affect their policy premiums
- arranging payments on straightforward claims
- referring doubtful, complex or high-value claims to a claims manager
You might also arrange for trades people to make repairs.
Starter: £15,000 to £18,000
Experienced: £20,000 to £30,000
Highly Experienced: £50,000 (claims manager)
Your salary package might include insurance, pension benefits and bonuses.
These figures are a guide.
5. Working hours, patterns and environmentYou’ll work 35 to 40 hours a week in an insurance office or contact centre. You might work standard office hours Monday to Friday, or shifts including evenings and weekends in a contact centre.
You’ll be office-based, and spend most of your time on the phone and using a computer.
6. Career path and progressionWith experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.
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Last updated: 11 September 2018