Insurance claims handler Claims administrator, claims settler, claims technician, claims assessor
Insurance claims handlers help people who are making claims on their insurance policies.
1. Entry requirements
You'll find it useful to have:
- GCSEs at grades 9 to 4 (A* to C) including English and maths
- IT skills
- experience in office work or customer service
You could also join a large insurance firm’s graduate training scheme if you have A levels and relevant work experience, or a degree in a relevant subject, like business or maths.
You could get into this job through an apprenticeship.
2. Skills required
- excellent spoken and written communication skills
- accuracy and attention to detail
- the ability to work well under pressure
3. What you'll do
Your day-to-day duties could include:
- taking details when a customer reports a claim
- issuing claim forms
- giving advice on the claim process
- checking insurance claims
- making sure premiums have been paid and that policies cover the claim
- gathering information like receipts, photographs or valuations
- telling customers how their claim might affect their policy premiums
- arranging payments on straightforward claims
- referring doubtful, complex or high-value claims to a claims manager
You might also arrange for trades people to make repairs.
Starter: £15,000 to £18,000
Experienced: £20,000 to £30,000
Highly Experienced: £50,000 (claims manager)
Your salary package might include insurance, pension benefits and bonuses.
These figures are a guide.
5. Working hours, patterns and environmentYou’ll work 35 to 40 hours a week in an insurance office or contact centre. You might work standard office hours Monday to Friday, or shifts including evenings and weekends in a contact centre.
You’ll be office-based, and spend most of your time on the phone and using a computer.
6. Career path and progressionWith experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.
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Last updated: 18 August 2017