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Insurance claims manager

Insurance claims managers lead claims handler teams to make sure they deal with insurance claims efficiently.

Salary, a pound sign Salary: £20,000 to £60,000 average per year
Hours, a clock face Hours: 35 to 40 per week

1. Entry requirements

You could get into this role in several ways, including:

  • starting as a claims administrator or handler, and working your way up
  • going on a management training scheme after A levels, or equivalent
  • joining an insurance firm’s graduate training scheme
  • completing an insurance advanced apprenticeship
  • having experience in other areas of insurance and an understanding of claims
  • having qualifications like the Chartered Insurance Institute (CII) certificate or diploma in insurance, or the Chartered Institute of Loss Adjusters (CILA) diploma

You could take the CII Foundation Insurance Test (FIT) award to gain a basic understanding of insurance.

2. Skills required

You’ll need:

  • the ability to lead and motivate a team
  • customer service skills
  • organisational skills
  • accuracy and attention to detail
  • the ability to analyse information
  • administrative and IT skills

3. What you'll do

You’ll work for an insurance company or insurance broker.

You’ll usually specialise in one type of insurance, like motor, household or life insurance.

Your day-to-day duties could include:

  • managing and coaching a team
  • working with insurance brokers, agents and loss adjusters
  • making sure claims are dealt with according to industry regulations
  • dealing with customer complaints and appeals
  • working on complex or fraudulent cases
  • maintaining quality and customer service standards
  • keeping accurate records
  • being responsible for a department’s productivity and targets

4. Salary

Starter: £20,000 to £22,000

Experienced: £30,000 to £50,000

Highly Experienced: up to £60,000

These figures are a guide.

You may get bonuses and benefits like a company car, insurance, healthcare and pension.

5. Working hours, patterns and environment

You’ll work 35 to 40 hours a week. You might work standard office hours Monday to Friday, or shifts including evenings and weekends if you’re working in a contact centre.

You’ll be office-based, but you might also travel to visit brokers, solicitors, and clients.

6. Career path and progression

With experience, you could progress into senior management. 

You could also move into other areas of insurance like loss adjusting, broking, sales or compliance.

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Last updated: 09 October 2018