IT service engineer Computer service and repair technician, IT engineer, IT service technician, IT support engineer, IT field engineer
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IT engineers install and repair computer systems and equipment.
1. Entry requirements
There are no set entry requirements, but you’ll need a good level of general education. You could start as a trainee if you have an excellent knowledge of computer hardware and software.
A qualification in computer maintenance could help you get a job.
You could get into this job through an apprenticeship.
Find out more about working in IT at TechFuture Careers.
2. Skills required
- analytical skills to find and fix problems
- the ability to explain technical problems in everyday English
- excellent customer service skills
- organisational and time-management skills
3. What you'll do
You could work with businesses, industry, schools, colleges, local authorities, healthcare providers and IT support companies.
Your day-to-day tasks may include:
- costing and installing new IT systems to meet security regulations
- upgrading existing hardware, software and networks
- documenting systems so others can provide ongoing support
- setting up new PCs for people and training staff
- carrying out on-site maintenance to prevent future problems
- logging and prioritising faults and queries
- fixing faulty equipment and testing systems
- putting back-up systems in place
Starter: £12,000 to £17,000
Experienced: £18,000 to £25,000
Highly Experienced: £30,000
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 37 to 40 hours a week, Monday to Friday. You may need to do shift work.
You'll work in an office and go out to visit clients. You’ll usually need a full driving licence.
6. Career path and progression
With experience, you could become a service supervisor.
With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales.
Another option is to set up your own company, providing a service to local businesses and consumers.
You can keep up to date with industry developments through professional development training with organisations like The Chartered Institute for IT.
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Last updated: 02 April 2018