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Local government administrative assistant

Local government administrative assistants provide clerical support in council departments and give information to the public.

Salary, a pound sign Salary: £15,500 to £21,000 average per year
Hours, a clock face Hours: 37 per week

1. Entry requirements

There are no set requirements. Knowledge of office software and experience of working in a customer service role or office environment could help.

A college course in business administration could also be useful. 

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

  • excellent spoken and written communication skills
  • accuracy and attention to detail
  • organisational skills
  • IT skills

3. What you'll do

Your day-to-day duties may include:

  • dealing with enquiries by phone, online, in writing or in person
  • looking up information on a computer system
  • filing and photocopying
  • producing and sending letters
  • sorting, recording and distributing mail
  • dealing with cash and payments
  • updating computerised and clerical records
  • acting as a secretary or personal assistant (PA) to a manager

4. Salary

Starter: £15,500

Experienced: £21,000

Some local authorities have performance related pay schemes.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 37 hours a week, Monday to Friday. Part-time and temporary work are often available.

You’ll be mainly office-based. In some departments you may spend some of your time handling enquiries at a counter or reception desk.

6. Career path and progression

With experience, you could progress to office manager, or jobs with more responsibility in other departments. 

You could also move into administrative work in other sectors.

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Last updated: 21 December 2016