Local government administrative assistant
Local government administrative assistants provide clerical support in council departments and give information to the public.
1. Entry requirementsThere are no set requirements. Knowledge of office software and experience of working in a customer service role or office environment could help.
A college course in business administration could also be useful.
You could get into this job through an apprenticeship.
2. Skills required
- excellent spoken and written communication skills
- accuracy and attention to detail
- organisational skills
- IT skills
3. What you'll do
Your day-to-day duties may include:
- dealing with enquiries by phone, online, in writing or in person
- looking up information on a computer system
- filing and photocopying
- producing and sending letters
- sorting, recording and distributing mail
- dealing with cash and payments
- updating computerised and clerical records
- acting as a secretary or personal assistant (PA) to a manager
Some local authorities have performance related pay schemes.
These figures are a guide.
5. Working hours, patterns and environmentYou’ll usually work 37 hours a week, Monday to Friday. Part-time and temporary work are often available.
You’ll be mainly office-based. In some departments you may spend some of your time handling enquiries at a counter or reception desk.
6. Career path and progressionWith experience, you could progress to office manager, or jobs with more responsibility in other departments.
You could also move into administrative work in other sectors.
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Last updated: 21 December 2016