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Local government revenues officer Benefits officer

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Revenues and benefits officers work for local councils and deal with housing benefits, rents, council tax and business rates.

Salary, a pound sign Salary: £16,000 to £36,000 average per year
Hours, a clock face Hours: 35 to 40 per week

1. Entry requirements

You'll find it useful to have:

  • 5 GCSEs at grades 9 to 4 (A* to C), including English and maths
  • experience in a customer service role, especially in finance

Some employers may expect you to pass tests covering the skills needed for the job.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

  • excellent communication skills
  • the ability to remain calm and polite with customers who may be angry or upset
  • the ability to understand and clearly explain complex rules
  • excellent customer service skills
  • accuracy and attention to detail

3. What you'll do

You'll help to make sure rents, council tax and business rates are collected. You'll be responsible for arranging payment of housing and council tax benefits.

Your day-to-day tasks as a revenues officer may include:

  • calculating rents, council tax and business rates
  • sending bills and reminders
  • collecting and processing payments
  • recovering arrears of rent or council tax
  • arranging legal action against debtors
  • getting money back from customers who have been overpaid
  • attending court

With experience, you may also work on housing valuations.

Your day-to-day tasks as a benefits officer may include:

  • assessing people's eligibility for benefits
  • checking and processing claims forms
  • arranging payments
  • recovering overpayments of benefits

With experience you may investigate potential cases of fraud.

4. Salary

Starter: £16,000 to £19,000

Experienced: £21,000 to £23,000

Highly Experienced: £24,000 to £36,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 9am to 5pm, Monday to Friday.

You'll be based in an office but will spend some of your time dealing with enquiries at a counter or reception. You may also visit benefit claimants at home.

6. Career path and progression

With experience and qualifications you could progress into more senior roles, including fraud investigations or property valuation.

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Last updated: 11 September 2018