Local government revenues officer Benefits officer
Revenues and benefits officers work for local councils and deal with housing benefits, rents, council tax and business rates.
1. Entry requirements
You'll find it useful to have:
- 5 GCSEs at grades 9 to 4 (A* to C), including English and maths
- experience in a customer service role, especially in finance
Some employers may expect you to pass tests covering the skills needed for the job.
You could get into this job through an apprenticeship.
2. Skills required
- excellent communication skills
- the ability to remain calm and polite with customers who may be angry or upset
- the ability to understand and clearly explain complex rules
- excellent customer service skills
- accuracy and attention to detail
3. What you'll do
You'll help to make sure rents, council tax and business rates are collected. You'll be responsible for arranging payment of housing and council tax benefits.
Your day-to-day tasks as a revenues officer may include:
- calculating rents, council tax and business rates
- sending bills and reminders
- collecting and processing payments
- recovering arrears of rent or council tax
- arranging legal action against debtors
- getting money back from customers who have been overpaid
- attending court
With experience, you may also work on housing valuations.
Your day-to-day tasks as a benefits officer may include:
- assessing people's eligibility for benefits
- checking and processing claims forms
- arranging payments
- recovering overpayments of benefits
With experience you may investigate potential cases of fraud.
Starter: £16,000 to £19,000
Experienced: £21,000 to £23,000
Highly Experienced: £24,000 to £36,000
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 9am to 5pm, Monday to Friday.
You'll be based in an office but will spend some of your time dealing with enquiries at a counter or reception. You may also visit benefit claimants at home.
6. Career path and progression
With experience and qualifications you could progress into more senior roles, including fraud investigations or property valuation.
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Last updated: 18 August 2017
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