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Office equipment service technician Field support technician

Office equipment service technicians install, maintain and repair printers, scanners, photocopiers and computer equipment.

Salary, a pound sign Salary: £18,000 to £35,000 average per year
Hours, a clock face Hours: 30 to 40 per week

1. Entry requirements

There are no set entry requirements.

Experience in electronics, PC repair or electrical servicing may give you an advantage.

Doing a college course in electronics or engineering can help you learn the skills you’ll need for this job.

You could also start in this career through an electronic or electrical engineering apprenticeship.

2. Skills required

You’ll need:

  • problem-solving skills
  • excellent practical and technical skills
  • the ability to work quickly and under pressure
  • the ability to read technical diagrams and manuals

3. What you'll do

Your day-to-day duties could include:

  • installing new or refurbished equipment
  • carrying out scheduled maintenance checks
  • diagnosing and fixing faults on site
  • fitting replacement equipment
  • returning faulty equipment to a repair centre
  • logging repairs and writing up maintenance reports

You may train office staff to use new equipment.

You could combine this job with technical sales, where you’ll  talk to clients about their business requirements, and advise them on upgrades or replacement systems and equipment.

4. Salary

Starter: £18,000

Experienced: £24,000 to £28,000

Highly Experienced: £35,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 9am to 5pm, Monday to Friday, but you may be on call to deal with out-of-hours problems.

You’ll usually be based at an office or repair centre, but as a field support technician you’ll travel from job to job.

6. Career path and progression

With experience, you could become a service team leader, or local or regional field support manager. 

You could specialise in areas like IT services, contract management, helpdesk support or training. 

You could also become self-employed.

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Last updated: 09 October 2018