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Patient transport service controller Patient transport service call handler

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Patient transport services (PTS) take people to and from outpatient appointments, hospital admissions and clinics.

Salary, a pound sign Salary: £15,250 to £22,500 average per year
Hours, a clock face Hours: 37.5 per week

1. Entry requirements

You’ll usually need:

  • GCSEs at grades 9 to 4 (A* to C) in English and maths
  • keyboard and IT skills

Some employers will also expect you to have:

  • a typing qualification
  • experience of office filing systems, admin work or customer service
  • map reading skills
  • knowledge of local geography
  • some understanding of medical terminology

The ability to speak a community language may also be helpful in some areas.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

  • good listening skills
  • the ability to record and process information accurately
  • the ability to prioritise and organise your work
  • the ability to work under pressure

3. What you'll do

You’ll organise transport to take patients to and from outpatient clinics, hospital admissions and other non-urgent appointments as part of the non-emergency ambulance service control team.

Your day-to-day duties could include:

  • dealing with requests for transport from patients, relatives and healthcare professionals
  • taking patients’ details and making sure they’re recorded accurately
  • making decisions on the best use of vehicles and drivers
  • booking transport slots

You’ll find out the specific needs of the patient and the level of support required. 

4. Salary

Starter: £15,250

Experienced: £19,500

Highly Experienced: £22,500 (team leader)

There are extra allowances for working out of hours, shifts and overtime.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 37.5 hours a week, including weekends, bank holidays and shifts.

You’ll work in an office as part of a team.

6. Career path and progression

With experience, you could progress to emergency medical dispatcher or become a control room supervisor, leading a team of controllers or running a fleet of vehicles.

You could also move into training. 

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Last updated: 13 September 2018