Patient transport service controller Patient transport service call handler
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Patient transport services (PTS) take people to and from outpatient appointments, hospital admissions and clinics.
1. Entry requirements
You’ll usually need:
- GCSEs at grades 9 to 4 (A* to C) in English and maths
- keyboard and IT skills
Some employers will also expect you to have:
- a typing qualification
- experience of office filing systems, admin work or customer service
- map reading skills
- knowledge of local geography
- some understanding of medical terminology
The ability to speak a community language may also be helpful in some areas.
You could get into this job through an apprenticeship.
2. Skills required
- good listening skills
- the ability to record and process information accurately
- the ability to prioritise and organise your work
- the ability to work under pressure
3. What you'll do
You’ll organise transport to take patients to and from outpatient clinics, hospital admissions and other non-urgent appointments as part of the non-emergency ambulance service control team.
Your day-to-day duties could include:
- dealing with requests for transport from patients, relatives and healthcare professionals
- taking patients’ details and making sure they’re recorded accurately
- making decisions on the best use of vehicles and drivers
- booking transport slots
You’ll find out the specific needs of the patient and the level of support required.
Highly Experienced: £22,500 (team leader)
There are extra allowances for working out of hours, shifts and overtime.
These figures are a guide.
5. Working hours, patterns and environmentYou’ll usually work 37.5 hours a week, including weekends, bank holidays and shifts.
You’ll work in an office as part of a team.
6. Career path and progressionWith experience, you could progress to emergency medical dispatcher or become a control room supervisor, leading a team of controllers or running a fleet of vehicles.
You could also move into training.
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Last updated: 13 September 2018