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Pensions administrator

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Pensions administrators handle the day-to-day running of pension schemes and life insurance policies.

Salary, a pound sign Salary: £15,000 to £30,000 average per year
Hours, a clock face Hours: 35 to 40 per week

1. Entry requirements

There are no set entry requirements. GCSEs in English, maths and IT or A levels could help you get a job.

Experience in customer services, accounts or office work could also help.

You could get into this career through an apprenticeship.

The Financial & Legal Skills Partnership has more about becoming a pensions administrator.

2. Skills required

You'll need:

  • customer service skills
  • the ability to explain finance to non-experts
  • administrative and computer skills
  • maths and analysis skills

3. What you'll do

You could work for an insurance company, a large company or a public sector organisation that has its own pension scheme.

You'll act as a link between your company and scheme members, financial advisers, employers and the Department of Work and Pensions.

Your day-to-day tasks may include:

  • answering queries by phone, letter and email
  • using a computer system to check and update records
  • calculating the amount of money people will receive
  • processing money paid towards a person's pension
  • transferring benefits from one pension to another
  • arranging the payment of pensions
  • keeping up to date with pension and tax laws

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £24,000

Highly Experienced: £30,000 or more (senior pensions administrator)

You may also get insurance and a pension.

These figures are a guide.

5. Working hours, patterns and environment

You'll work 35 to 40 hours, Monday to Friday. You may work shifts including evenings and weekends.

You'll work in an office or a call centre.

6. Career path and progression

You could further your career with a qualification in pensions administration or calculations.

With experience, you could become a team leader, supervisor or pensions manager. With further study, you could qualify as a financial adviser.

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Last updated: 13 September 2018