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Post office customer service assistant Post office counter clerk

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Post office customer service assistants help customers in post offices and post office counters in shops.

Salary, a pound sign Salary: £15,000 to £20,000 average per year
Hours, a clock face Hours: 38 to 40 per week

1. Entry requirements

There are no set entry requirements, but you’ll need literacy and numeracy skills.

Previous experience in banks, offices or shops would be helpful.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

  • good maths skills
  • the ability to work quickly and accurately in a very busy environment
  • a good memory for forms and services
  • good communication skills, for understanding customer needs and explaining services

3. What you'll do

You’ll be involved in selling and advising customers on a wide range of products.

Your day-to-day duties could include:

  • selling financial products and services to meet targets
  • selling stamps and dealing with letters and parcels
  • paying out pensions and benefits
  • accepting bill payments
  • dealing with vehicle registrations and car tax
  • checking passport and driving licence applications
  • selling travel insurance and foreign currency
  • making sure the books balance at the end of the day

4. Salary

Starter: £15,000

Experienced: up to £20,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll work around 38 to 40 hours a week, Monday to Saturday.

The work usually involves some lifting and carrying.

You’ll usually work behind a counter with a transparent security screen.

6. Career path and progression

With experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.

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Last updated: 13 September 2018