Post office customer service assistant Post office counter clerk
Post office customer service assistants help customers in post offices and post office counters in shops.
1. Entry requirements
There are no set entry requirements, but you’ll need literacy and numeracy skills.
Previous experience in banks, offices or shops would be helpful.
You could get into this job through an apprenticeship.
2. Skills required
- good maths skills
- the ability to work quickly and accurately in a very busy environment
- a good memory for forms and services
- good communication skills, for understanding customer needs and explaining services
3. What you'll do
You’ll be involved in selling and advising customers on a wide range of products.
Your day-to-day duties could include:
- selling financial products and services to meet targets
- selling stamps and dealing with letters and parcels
- paying out pensions and benefits
- accepting bill payments
- dealing with vehicle registrations and car tax
- checking passport and driving licence applications
- selling travel insurance and foreign currency
- making sure the books balance at the end of the day
Experienced: up to £20,000
These figures are a guide.
5. Working hours, patterns and environment
You’ll work around 38 to 40 hours a week, Monday to Saturday.
The work usually involves some lifting and carrying.
You’ll usually work behind a counter with a transparent security screen.
6. Career path and progressionWith experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.
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Last updated: 20 March 2017