Receptionist Hotel receptionist, medical receptionist, front of house, doctor's receptionist
Receptionists are the first point of contact for visitors to organisations.
1. Entry requirements
You may find it useful to have GCSEs at grades 9 to 4 (A* to C) in English and maths.
Employers also value experience, which you could get by temporary work or volunteering.
Getting a qualification in reception skills or business and administration may also be helpful.
You could get into this job through an apprenticeship.
You may need a background check with the Disclosure and Barring Service (DBS).
2. Skills required
- excellent spoken and written communication skills
- the ability to use office equipment like computers, photocopiers and fax machines
- organisational skills
3. What you'll do
You may work in the reception area of offices, hotels, sports centres, hospitals or health centres.
Your day-to-day tasks may include:
- greeting visitors and directing them to the correct person or department
- managing the visitors book and giving out security passes
- answering enquiries in person, by phone and email
- managing a room booking system and keeping rooms tidy
- dealing with incoming and outgoing post and deliveries
- arranging appointments and updating records on databases
- taking payments and handling invoices
Starter: £12,000 to £15,000
Experienced: £16,000 to £18,000
Highly Experienced: £21,000
Salaries vary and may be higher in some city centre offices.
These figures are a guide.
5. Working hours, patterns and environment
If you're based in an office you'll usually work 9am to 5pm, Monday to Friday.
In hotels, restaurants and sports centres, you'll probably work a shift system that includes weekends.
In hospitals and health centres, you're also likely to work some early and late shifts.
6. Career path and progression
With training and experience, you could move into a senior receptionist or personal assistant (PA) role.
In a GP surgery or health centre, you could train to become a medical secretary or a practice manager.
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Last updated: 13 September 2017
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