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Job families

Hairdressing salon manager

Hairdressing salon managers oversee the day-to-day running of a hairdresser’s or barber’s shop and cut and style hair.

Insurance claims handler

Insurance claims handlers help people who are making claims on their insurance policies.

Farm secretary

Farm secretaries are responsible for the day-to-day running of the business side of farms.

Payroll manager

Payroll managers manage the payroll department within an organisation.

Admin assistant

Admin assistants give support to offices by organising meetings, typing documents and updating computer records.

Credit manager

Credit managers control the amount of credit offered by a company and manage the debts it is owed.

Payroll administrator

Payroll administrators make sure employees get paid the right amount on the right date.


Tilers cover walls or floors with tiles, in areas like kitchens, bathrooms, shops, hotels and restaurants.

Customer service assistant

Customer service assistants deal with customers' queries, purchases and complaints.

Import-export clerk

Import-export clerks ship goods to and from the UK by road, rail, air and sea.

Audio visual technician

Audio-visual technicians install and operate visual, sound and lighting equipment at venues like conference centres, art galleries or schools.

Pensions administrator

Pensions administrators handle the day-to-day running of pension schemes and life insurance policies.

Personal assistant

Personal assistants give secretarial and administrative support to managers.

Barrister's clerk

Barristers' clerks deal with the admin in barristers' offices and organise the barristers' workload.

Car rental agent

Car rental agents look after the administration and enquiries involved with renting vehicles to businesses and the public.

Foundry patternmaker

Foundry patternmakers use hand and machine tools to create full-size models for the moulds used in manufacturing.

Advertising media planner

Advertising media planners decide which media is best suited to advertising their client’s products or services.

Insurance technician

Insurance technicians provide administrative support in all types of insurance work.


Florists design and sell flower arrangements, bouquets and wreaths.

Database administrator

Database administrators (DBAs) plan and build computer systems, and make sure they’re secure and working properly.