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Job families

Insurance broker

Insurance brokers use their knowledge of the insurance market to help find the right cover, at the best price, for their customers.

Insurance claims handler

Insurance claims handlers help people who are making claims on their insurance policies.

Farm secretary

Farm secretaries are responsible for the day-to-day running of the business side of farms.

Payroll manager

Payroll managers manage the payroll department within an organisation.

Credit manager

Credit managers control the amount of credit offered by a company and manage the debts it is owed.

Admin assistant

Admin assistants give support to offices by organising meetings, typing documents and updating computer records.


Tilers cover walls or floors with tiles, in areas like kitchens, bathrooms, shops, hotels and restaurants.

Payroll administrator

Payroll administrators make sure employees get paid the right amount on the right date.

Customer service assistant

Customer service assistants deal with customers' queries, purchases and complaints.

Import-export clerk

Import-export clerks ship goods to and from the UK by road, rail, air and sea.

Audio-visual technician

Audio-visual technicians install and operate visual, sound and lighting equipment at places like conference centres or schools.

Pensions administrator

Pensions administrators handle the day-to-day running of pension schemes and life insurance policies.

Barrister's clerk

Barristers' clerks deal with the admin in barristers' offices and organise the barristers' workload.

Personal assistant

Personal assistants give secretarial and administrative support to managers.

Car rental agent

Car rental agents look after the administration and enquiries involved with renting vehicles to businesses and the public.

Foundry patternmaker

Foundry patternmakers use hand and machine tools to create full-size models for the moulds used in manufacturing.

Database administrator

Database administrators (DBAs) plan and build computer systems, and make sure they’re secure and working properly.

Advertising media planner

Advertising media planners decide which media is best suited to advertising their client’s products or services.


Florists design and sell flower arrangements, bouquets and wreaths.

Insurance technician

Insurance technicians provide administrative support in all types of insurance work.