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Train station staff

Train station staff deal with customers and carry out duties on station platforms.

Salary, a pound sign Salary: £17,500 to £27,000 average per year
Hours, a clock face Hours: 37 to 39 per week

1. Entry requirements

There are no set entry requirements but employers may ask for a good standard of English and maths.

Experience of working with the public in retail or customer service would be helpful.

You can apply directly to train operating companies (TOCs), or get into this job through an apprenticeship.

Careers That Move has more information about jobs in the passenger transport and travel industries.

2. Skills required

You’ll need:

  • communication skills
  • maths skills
  • excellent customer service skills
  • the ability to remain calm when under pressure
  • a good memory for timetables, fares and regulations

3. What you'll do

Your day-to-day duties could include:

  • selling and checking tickets
  • making sure that passengers get on and off the train safely
  • helping to load and unload luggage
  • signalling the guard or driver to depart
  • updating message displays showing passenger information
  • making passenger announcements
  • operating CCTV cameras
  • giving out information on services, routes, train times and delays
In smaller stations, you may have other tasks, like cleaning or clearing snow and ice off platforms during the winter.

4. Salary

Starter: £17,500

Experienced: £20,000 to £27,000 (supervisor)

Free or reduced price travel is sometimes offered as an extra benefit.

These figures are a guide.

5. Working hours, patterns and environment

You’ll work shifts of up to 12 hours including evenings, weekends and bank holidays.

Your time will be split between the information centre or ticket office and the station platforms.

Your employer will give you a uniform.

6. Career path and progression

With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.

You could also become a ticket inspector and progress to revenue protection officer.

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Last updated: 21 December 2016