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Travel agency manager Travel agent, travel manager

Travel agency managers are responsible for the day-to-day operations of retail branches. They sell holidays and make sure staff hit sales targets.

Salary, a pound sign Salary: £20,000 to £40,000 average per year
Hours, a clock face Hours: 40 to 48 per week

1. Entry requirements

You may need an HND or degree in travel or business management, although it’s not always essential. Subjects like languages, marketing and geography are also useful. Previous experience in travel and tourism is usually required. 

You may be able to join a graduate training scheme when you finish college or university, or gain promotion after working as a deputy manager.

The Institute of Travel & Tourism and Careers That Move have more information about working in the travel industry.

2. Skills required

You’ll need:

  • excellent sales and customer service skills
  • the ability to lead and motivate a team
  • good IT skills

3. What you'll do

You’ll be:  

  • recruiting and training new staff
  • setting sales targets and monitoring staff performance
  • working with tour operators to buy travel packages
  • organising staff rotas
  • controlling budgets
  • managing travel accounts for corporate clients
  • providing sales reports for head office

4. Salary

Starter: £20,000 to £28,000

Experienced: £30,000 to £40,000

Highly Experienced: £40,000 or more

Some companies offer extra bonuses and commission linked to sales.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work between 40 and 48 hours a week, Monday to Saturday.

You’ll be based in a branch office.

6. Career path and progression

With experience you could become a regional manager, with responsibility for several travel agency branches.

You could also work as a business travel manager with a multinational company.

You could set up your own travel business. 

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Last updated: 08 December 2016