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Care escort Community transport passenger assistant

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Community transport passenger assistants accompany elderly people or adults and children with disabilities, on local journeys.

Salary, a pound sign Salary: £11,000 to £13,000 average per year
Hours, a clock face Hours: 37 to 40 per week

1. Entry requirements

There are no set entry requirements. Experience in social care or customer service may help you get a job. You could start by volunteering for a charity like a hospice.

You'll need a background check from the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

  • excellent customer service skills
  • first aid skills
  • moving and handling skills

3. What you'll do

You may work for a local education authority, social services, or a voluntary organisation. You'll accompany passengers on journeys, usually in a mini-bus.

Your day-to-day tasks may include:

  • checking timetables for pick-ups
  • talking to carers and families
  • helping people to and from the vehicle
  • securing passengers, wheelchairs and baggage
  • dealing with emergencies
  • supervising passengers at all times
  • keeping the mini-bus tidy
  • filling in paperwork

You'll need patience and an understanding of disability needs.

4. Salary

Starter: £11,000

Experienced: £13,000

You may be paid minimum wage for a set number of hours.

These figures are a guide.

5. Working hours, patterns and environment

In a full-time job you'll usually work around 37 to 40 hours a week. Part-time work is more common, working a split shift for a few hours in the morning and evening. School jobs are term-time only.

The job is physically demanding as you may do some lifting to help people on and off vehicles. You may get a uniform.

6. Career path and progression

With experience, you could move into administration or management.

You could also become a driver, which would open up more full-time opportunities.

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Last updated: 11 September 2018