Care escort Community transport passenger assistant
Community transport passenger assistants accompany elderly people or adults and children with disabilities, on local journeys.
1. Entry requirements
There are no set entry requirements. Experience in social care or customer service may help you get a job. You could start by volunteering for a charity like a hospice.
You'll need a background check from the Disclosure and Barring Service (DBS).
2. Skills required
- excellent customer service skills
- first aid skills
- moving and handling skills
3. What you'll do
You may work for a local education authority, social services, or a voluntary organisation. You'll accompany passengers on journeys, usually in a mini-bus.
Your day-to-day tasks may include:
- checking timetables for pick-ups
- talking to carers and families
- helping people to and from the vehicle
- securing passengers, wheelchairs and baggage
- dealing with emergencies
- supervising passengers at all times
- keeping the mini-bus tidy
- filling in paperwork
You'll need patience and an understanding of disability needs.
You may be paid minimum wage for a set number of hours.
These figures are a guide.
5. Working hours, patterns and environment
In a full-time job you'll usually work around 37 to 40 hours a week. Part-time work is more common, working a split shift for a few hours in the morning and evening. School jobs are term-time only.
The job is physically demanding as you may do some lifting to help people on and off vehicles. You may get a uniform.
6. Career path and progression
With experience, you could move into administration or management.
You could also become a driver, which would open up more full-time opportunities.
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Last updated: 14 September 2017