Customer service assistant Customer service advisor
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Customer service assistants deal with customers' queries, purchases and complaints.
1. Entry requirements
There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.
Experience or a qualification in customer service or contact centre operations could also help.
You could get into this job through an apprenticeship.
2. Skills required
- excellent customer service skills
- the ability to handle and resolve difficult situations
- IT and administration skills
- accuracy and attention to detail
3. What you'll do
You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.
Your day-to-day activities may include:
- answering customers' questions by phone, email, webchat or face-to-face
- giving quotations and checking product availability
- selling and taking payment
- handling complaints or passing them to a manager
- entering customer information onto a computer database
- tracking orders and giving refunds
Experienced: up to £18,000
Highly Experienced: £20,000 to £30,000 (team leaders)
You may get a bonus or commission.
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 37 to 40 hours a week, which may include evening and weekend shifts.
You could work in an office or on a customer service desk. You'll spend a lot of your time on the phone and using a computer.
You may need to wear a uniform.
6. Career path and progression
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.
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Last updated: 02 April 2018