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Housing officer

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Housing officers look after local authorities' or housing associations' rented properties.

Salary, a pound sign Salary: £21,000 to £60,000 average per year
Hours, a clock face Hours: 35 to 40 per week

1. Entry requirements

Employers will usually expect you to have GCSEs at grades 9 to 4 (A* to C) in maths and English. Some employers may also want you to have A levels.

You could start as a housing organisation admin or housing assistant, and with experience and qualifications you could work your way up. Courses accredited by the Chartered Institute of Housing (CIH), like the Level 2 Certificate in Housing Practice, will help.

If you've a degree, you could get onto a housing organisation's graduate trainee scheme.

You may need to pass a background check by the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

  • organisational and time-management skills
  • negotiation skills
  • analytical skills
  • IT skills
  • budgeting skills

3. What you'll do

You could work for a local authority, a housing association or a charity like Shelter. You could also work for a university or property company.

Your day-to-day tasks may include:

  • assessing the needs of people applying for housing
  • giving people vacant accommodation
  • carrying out regular inspections
  • dealing with anti-social behaviour and broken tenancy agreements
  • referring people to advice on benefits and welfare
  • setting rents and dealing with payments and arrears
  • gathering statistical information and preparing reports
  • attending meetings
  • arranging for things like broken lifts and boilers to be repaired
  • working with other agencies like social services

4. Salary

Starter: £21,000 to £27,000

Experienced: £28,000 to £32,000

Highly Experienced: £60,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work around 37 hours, Monday to Friday.

You may need to work evenings, for example to attend tenants' meetings.

You'll work in an office. You'll also visit people in their homes, inspect properties and attend meetings.

6. Career path and progression

With experience you could specialise in an area of housing like homelessness or anti-social behaviour.

You could also move into management and become a senior housing officer, regional manager, head of service or director.

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Last updated: 10 September 2018