We're building a new service – your feedback will help us to improve it.

Resort representative Holiday rep, customer services rep, overseas rep

BETATry an improved version of this page

  1. More about how to get into this career
  2. We've included current opportunities to help you with your next steps
Try it out

Resort representatives look after holidaymakers during their stay.

Salary, a pound sign Salary: £5,500 to £9,500 average per year
Hours, a clock face Hours: Variable per week

1. Entry requirements

You'll usually need:

  • to be 18 years old
  • experience of working with the public
  • 4 GCSEs at grades 9 to 4 (A* to C), including English and maths

You could get into this job through an apprenticeship.

You'll usually need a qualification in childcare to work as a children's representative.

It can also help if you've a good working knowledge of one or more foreign languages.

You may need specialist knowledge or skills for some holidays, like skiing skills.

Careers That Move has information and advice about jobs in the passenger transport and travel industries.

2. Skills required

Skills required

  • excellent communication skills
  • sales skills
  • the ability to work well under pressure
  • IT skills
  • organisational skills

3. What you'll do

Your day-to-day duties may include:

  • meeting groups of holiday-makers when they arrive at the airport
  • taking holiday-makers by coach to their accommodation
  • holding welcome meetings
  • dealing with enquiries and emergencies
  • keeping an information board up-to-date at each hotel
  • arranging, and sometimes accompanying, excursions and sightseeing trips
  • arranging car or equipment hire
  • being on hand to give advice and deal with emergencies
You’ll also keep records, and write reports about complaints and incidents.

4. Salary

Starter: £5,500 to £7,000

Experienced: £7,000 to £9,500

You'll be provided with free accommodation. You may also get free flights and excursions.

You may get bonuses for selling trips and other holiday add-ons.

5. Working hours, patterns and environment

You’ll often work a 6-day week. Shifts are often 12 hours from early morning to late evening, including weekends. You may be part of an on-call rota system.

You could be responsible for holiday-makers across a large area, and travel between hotels or other holiday accommodation. 

Your employer will usually provide a uniform.

6. Career path and progression

You could progress to senior resort representative or regional manager.

You could go on to work in tourist information centres, or for tourist boards or travel agencies.

You could also become a self-employed tour guide.

Related careers

You may be interested in:

Last updated: 13 September 2018