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Insurance technician

Insurance technicians provide administrative support in all types of insurance work.

Salary, a pound sign Salary: £15,000 to £40,000 average per year
Hours, a clock face Hours: 40 per week

1. Entry requirements

You’ll need:

  • excellent verbal and written communication skills, for talking to customers and handling paperwork
  • experience of office work or customer service

You may also find it useful to have GCSEs at grades 9 to 4 (A* to C) including English and maths.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

  • excellent customer service skills
  • accuracy and attention to detail
  • tact and assertiveness, for dealing with customers who may be distressed or angry
  • administrative skills
  • IT skills

3. What you'll do

You’ll usually work in either:

  • underwriting or processing
  • claims
  • broking

In underwriting or processing, your day-to-day duties may include:

  • checking proposal forms from customers or brokers
  • getting more information from customers
  • using standard rates to quote premiums

Dealing with claims payouts, you’ll be:

  • taking claim details and issuing forms
  • checking that policies cover the claim and that premiums have been paid
  • gathering supporting information like receipts, photographs or accident reports
  • arranging for payment to be made on straightforward claims

Working with an insurance broker, you’ll be:

  • advising customers about insurance cover
  • checking insurance proposals and claims forms
  • contacting customers for more information
  • keeping customers informed about the progress of any claims
  • dealing with straightforward policy renewals

4. Salary

Starter: £15,000 to £18,000

Experienced: £18,000 to £25,000

Highly Experienced: £40,000

Your salary package may include insurance, pension benefits and bonuses based on your performance or the company's.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 35 to 40 hours a week. You’ll usually work standard office hours Monday to Friday if you’re based in an insurance office. In a contact centre, you may do shift work including evenings and weekends.

You’ll spend most of your time speaking on the phone and using a computer. As a broker technician you might also spend time out of the office, visiting clients or underwriters.

6. Career path and progression

With experience, you could be promoted to department manager. 

You could move into other areas of insurance like loss adjusting, broking, account management or compliance.

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Last updated: 18 August 2017